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Smokeware FABULOUS Customer Service
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The_Stache
Posts: 1,153
I was wondering why my smoke grid temp was 50-60 degrees hotter than my Smokeware dome temp...
Did the test on the Smoke ... temp for boiling water was ~211-212 on both probes
Did the test on the Smokeware Thermometer
Hmmm.. I don't remember water boiling at 148 Degrees.
The Temp Guage is about 1.5 years old.
Called customer service at Smokeware and... Matt is sending me a replacement!! No Charge!!! Woohoo!!!
I understand that the new probes will be adjustable as well so this should never be an issue again.
FABULOUS CUSTOMER SERVICE! Thanks Matt and Smokeware!!!
Did the test on the Smoke ... temp for boiling water was ~211-212 on both probes
Did the test on the Smokeware Thermometer
Hmmm.. I don't remember water boiling at 148 Degrees.
The Temp Guage is about 1.5 years old.
Called customer service at Smokeware and... Matt is sending me a replacement!! No Charge!!! Woohoo!!!
I understand that the new probes will be adjustable as well so this should never be an issue again.
FABULOUS CUSTOMER SERVICE! Thanks Matt and Smokeware!!!
Kirkland, TN
2 LBGE, 1 MM
Comments
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Yes - Matt is a top of the line guy!Re-gasketing America one yard at a time.
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