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Warranty handling fee???
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tcracing
Posts: 378
I have a dealer who wants to charge me a $25.00 handling fee, because I didn't buy my egg from him. He's putting it on a stock order. It was a gift from my Mom who lived in a different city. Is this a dealer thing or a corporate thing? Any input would be appreciated.
George Foreman? Who?
Tim C.
Panama City, Fl.
Large, Minimax-soon
Comments
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My guess is that it's a dealer thing, and that some dealers are not particularly smart about building up a loyal customer base."I've made a note never to piss you two off." - Stike
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But is BGE okay with this? @The_Buffalo comments?George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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My dealer handles my stuff seamlessly and I didn't buy either egg there (although I have sold about 10 for him). Never charges a fee or bats an eye when I need something. That fee is dumb. Bad business on his part
Keepin' It Weird in The ATX FBTX -
I didn't buy my egg from the dealer I use. They handle warranty claims with no fee's
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I don't think I'd do any other busines with that dealer
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I doubt this is the case, but is this possibly a misunderstanding? If you need a replacement part that is not in stock, and you won't wait for the next load of eggs to come in, the dealer will charge you a shipping fee. If he is simply wanting to charge you because he did not sell the egg, he is a bad dealer.
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No special order, he told me that it wouldn't be in for two or three weeks, because I told him to place it on a stock order. I think it is totally B.S.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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Did you ask him if thats standard or just applies to folks who didnt purchase their egg there?
Little Rock, AR
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He told me that the charge was because I purchased my egg elsewhere. But it was a gift and I have purchased things from him. It is a Pinch a Penny store.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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that's BS.
you can be required pay shipping for the part, sure.
i would contact the distributor and ask them whether dealers are 'permitted' to charge for simply handling a warranty item.
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How would I find out who is the distributor?George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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tcracing said:How would I find out who is the distributor?
which store are you dealing with? there are two in Panama City (pinch-a-penny, and Ace Hardware). might ask the other one instead if the other is being a d!nk about it.
the info used to be a bit easier to find. up here in New England some of us just dealt direct with the distributor, because dealers are few and far between (or were) and didn't seem to know the policy for warranty replacement. ...but the new HQ crew at BGE may have put th bi-bosh on direct communication with distributors.
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There was no charge when I bought from a dealer in one state and made the warranty claim at a dealer in another state.
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I'm dealing with Pinch a Penny.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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Large BGE, MiniMAX BGE, 2 Mini BGE's, R&V Fryer, 36" Blackstone Griddle, Camp Chef Dual Burner 40K BTU StoveBGE ChimineaProsper, TX
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No the Eggfest is near Jacksonville Florida. I live in Panama City Florida. @HotchGeorge Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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Never mind then.........
Large BGE, MiniMAX BGE, 2 Mini BGE's, R&V Fryer, 36" Blackstone Griddle, Camp Chef Dual Burner 40K BTU StoveBGE ChimineaProsper, TX -
They're trying to pinch your pennies. Like @JustineCaseyFeldown suggested, try Ace Hardware dealer.Sandy Springs & Dawsonville Ga
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Go somewhere else!!! And tell them why.....And tell him you will tell everyone else not to go there....Charlotte, NC - Large BGE 2014, Maverick ET 733, Thermopen, Nest, Platesetter, Woo2 and Extender w/Grid, Kick Ash Basket, Pizza Stone, SS Smokeware Cap, Blackstone 36"
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Yep. Let yer boots do the talkin."I've made a note never to piss you two off." - Stike
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I would go to a different dealer. I'd probably tell the other guy that his 25 bucks just cost him a lot of negative publicity, too. Hell show him this thread.
Little Rock, AR
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I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.George Foreman? Who?Tim C. Panama City, Fl.Large, Minimax-soon
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tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.
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Yep. New Years resolution for @tcracing should be to find a new dealer.Mt Elgin Ontario - just a Large.
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If your mother still has the receipt you could get warranty stuff covered, at least at another dealer. Some buy a used egg and use the old owner for warranty work. I don't believe in that, but since the egg was bought for you that is totally legit.
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tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.
Little Rock, AR
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You should send him a link to this threadGo Gamecocks!!!
1 XL, 1 MM
Smoking in Aiken South Carolina -
Biggreenpharmacist said:tcracing said:I really don't know if he really cares. He was the only dealer until a year ago. Everytime I go in there he seems to have less and less stuff. I think I need to find a new dealer. I did buy a Medium from him.Keepin' It Weird in The ATX FBTX
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