Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg to Experience our World of Flavor™ at:
Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #BigGreenEgg.

Want to see how the EGG is made? Click to Watch

Stoker Warranty, Can You Believe It (Double Post, Sorry)

bigguy136
bigguy136 Posts: 1,362
in EggHead Forum

My new Windows 10 browser won't let me select a category. Not sure how many people overlook "off topic" categories so I'll repeat my post in the general section just in case.

I've had my Sroker controller for a few years now. It's the 1st gen of the Wi-Fi version. Over time, I've added two more BGE and was able to add another fan and pit temp easily without buying more controllers (One of the main reasons for choosing Stoker over other brands). Memorial weekend, I was doing a 18 lb brisket on one egg, 4 racks of ribs on another egg and a 10 lb pork shoulder on my mini-max. All was good until my stoker quit working.

I emailed them and told them what happened and I was instructed to mail in my stoker. I also included my 3 fans and 3 pit probes. After their review, they found a few plugs to be defective, re-flashed the firmware and cleared the database. They shipped everything back at no charge and also added color rings to my probes and fans.
Great service! Thanks again Rocks.

Big Lake, Minnesota

2X Large BGE, 1 Mini Max, Stokers, Adjustable Rig

· Share on FacebookShare on Twitter

Comments

  • Cookbook_Chip
    Cookbook_Chip Posts: 1,299
    Wow!  Mine has been great for over a year, but that makes me feel good just in case. 
    Lovin' my Large Egg since May 2012 (Richmond, VA) ... and makin' cookbooks at https://FamilyCookbookProject.com
    Stoker II wifi, Thermapen, and a Fork for plating photo purposes
    · Share on FacebookShare on Twitter
  • Hotch
    Hotch Posts: 3,564
    I have 3. Gen 1,2 and 3.
    Large BGE, MiniMAX BGE, 2 Mini BGE's, R&V Fryer, 36" Blackstone Griddle, Camp Chef Dual Burner 40K BTU Stove
    BGE Chiminea
    Prosper, TX
    · Share on FacebookShare on Twitter
  • 4Runner
    4Runner Posts: 2,948
    That has been been my experience as well.  Maybe a bit slow, but they will make ti right.  Good people!
    Joe - I'm a reformed gasser-holic aka 4Runner Columbia, SC Wonderful BGE Resource Site: http://www.nakedwhiz.com/ceramicfaq.htm and http://www.nibblemethis.com/  and http://playingwithfireandsmoke.blogspot.com/2006/02/recipes.html
    What am I drinking now?   Woodford....neat
    · Share on FacebookShare on Twitter
  • WeberWho
    WeberWho Posts: 11,025
    I just might attempt this Stoker thing again. I could get it to work for 40 minutes than it would disconnect out of nowhere. I threw in the towel after several attempts. I've even bought a used BBQ Guru DigiQ for $25 since purchasing the Stoker. My Auber PID controller was seeing it's better days. I like the concept of the Stoker but I guess you need to be smarter than it! =)
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
    · Share on FacebookShare on Twitter
  • DaveRichardson
    DaveRichardson Posts: 2,324
    I like the multiple cooking vessels option that the Stoker has.  I am still on the fence on getting a controller; but having the ability to control my egg from 50 miles away while I'm in the clinic all day is getting more and more desirable.

    LBGE #19 from North GA Eggfest, 2014

    Stockbridge, GA - just south of Atlanta where we are covered up in Zombies!  #TheWalkingDead films practically next door!

    · Share on FacebookShare on Twitter
  • billt01
    billt01 Posts: 1,528
    LOVE the Stoker!
    Have:
     XLBGE / Stumps Baby XL / Couple of Stokers (Gen 1 and Gen 3) / Blackstone 36 / Maxey 3x5 water pan hog cooker
    Had:
    LBGE / Lang 60D / Cookshack SM150 / Stumps Stretch / Stumps Baby

    Fat Willies BBQ
    Ola, Ga

    · Share on FacebookShare on Twitter

Categories