Question about my new Large Egg!

A31unit

I bought my Large green egg brand new from a dealer a few weeks ago. When I got home in proceeded to assemble everything.  During the assembly I placed the fire box into the ceramic base, fire ring on top, the grate, and finally the grid.  When I was trying to get the "guts" all nice and centered in the base I noticed that the whole works was "teetering" inside the ceramic base.  Upon a closer exam it seems like the movement was coming from the floor of the ceramic base and or the bottom of the fire box are not completely flat.  Anyway up at grid level this "teetering" seems to be significant.
I called my dealer and sent him an email so I know he documented it.  He told me that the bottom will become filled with ash and "fill in" the inconsistency in the bottom of the ceramic base where the firebox rests.  
I was ok with that at first but the more I think about what I paid for this set up I am wondering if I should demand that the part(s) be replaced NOW whatever that may entail.
I mean I plan on keeping the base clean and free of ash. That would counter his theory that the ash wil fill in the out of flat ceramic base or fire box.
What do you think?

Grillin_beers

If I were you I would get new parts

MrCookingNurse

Open it back up and look at it closer. But no I wouldn't settle for a wobbly $8-900 egg. Should be solid when it's all sitting in there. 

txhawkeye

I have a large and mine does not "teeter" in any way it all fits solid, the ash filing in the bottom is a bs solution 

YukonRon

Bad BGE. Get the new parts.

BigGreenGiant

New egg
mine was solid too
sounds like the dealer may not want to deal with returns

Philly35

Should not teeter at all! If he told you that the ash will fill it in, he straight up lied to you and gave you a line! That's bs that he even said that to you in my book. I would return it and demand an exchange for a new one due to the defect and if he won't do it, then tell him it's a manufacturers defect and is covered under warranty and you want new parts. 

SkinnyV

I get it but in all honesty are you really going to touch your fire box much other than a clean out? Unless you are saying with the grid on there is unevenness and it wobbles to the touch, then I'm not sure there's much to worry about. Many of us have an under bite, we don't like it and would love it to look nice and pretty but at the end of the day it does not affect the egg. The $600 mini max has a fire ring that does not look like it truly fits, if we force the grid around it will move and wobble, but end of the day it works. Just my opinion.

A31unit

With the grid on it wobbles to the touch significantly I would say about 1/4" or more

Jstroke

If your dealer gives you the run around call Bruce at BGE. He is excellent and handles all warranty claims. 

HofstraJet

What @Jstroke said. See my thread here about a ceramic problem I had where dealer didn't think it was a problem but BGE fixed me up. 

EggcitedinNJ

That's unacceptable. There should be no wobble.

dougcrann

Why do folks think they need to keep these things ash free? I use ours daily, ain't no way I would be cleaning out the ash after every use. Since the last cleaning I have used our Large 5 times....has at least that many more cooks prior to cleaning...A dirty Egg is a used Egg....

dougcrann

But if it bothers you that much and the dealer won't help con tact  bruce@biggreenegg.com

TexanOfTheNorth

dougcrann said:

Why do folks think they need to keep these things ash free? I use ours daily, ain't no way I would be cleaning out the ash after every use. Since the last cleaning I have used our Large 5 times....has at least that many more cooks prior to cleaning...A dirty Egg is a used Egg....

The issue was not how often OP cleaned ash out of the egg but the notion that an accumulation of ash was the normal/accepted solution to the wobble. As others have said, that's just BS.

Chubbs

 Let the dealer know you are aware of you right with the warranty and looking to him for a legit solution. Not a band-aid like his ridiculous ash theory. If he still declines to help, contact mothership and send his email as proof. Also, I would locate another dealer

A31unit

I fixed the problem myself today. My dealer is excellent and was going to replace the part(s).  I looked again, took the whole thing apart, and sanded the high spots on the bottom of the fire box with coarse grit and a block. I custom fitted it. It was some work but it's just about perfect now.  I shouldn't have had to do that but it saves more time and work with an easy fix. I guess the tolerances are a bit off in Mexico!!  Lol

fishlessman

good your happy with it now as for the ash, i leave ash in there on purpose to buffer the heat

TexanOfTheNorth

Obviously the ash has to be cleaned out at some point but, you'd be surprised at how infrequently it really has to be done.

When you do need to clean it out consider using one of these... works great!

EggPerfection

Do not be put off.  Press the dealer for a full replacement and whatever he says, Reply "Fine, now when is this going to replaced and right?"  That is  simply infuriating and if he thinks that the BGE is supposed to assemble in that manner, he shouldn't be a dealer.

Pinkfacemark

I would skip the dealer and call the mothership.

GregW

That's definitely abnormal. You may get better results dealing with factory directly. My fire box sits perfectly flat. 

A31unit

I emailed Bruce @big green egg last night and he responded this morning advising me that a new fire box would be going in the mail. Obviously great customer service!