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I pad 2 not charging after battery replacement (help!!)

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johnkitchens
johnkitchens Posts: 5,227
in Off Topic
My kids complained that their batteries weren't lasting so I found a local guy to replace them yesterday. I got them back and charged them. 

One is fine, and the other shows that it is charging, by the green indicator on the i pad, but it will not move up past 40%. 

This one belongs to my 13 year old daughter and last night she mentioned something about it never shows the battery life while charging. I didn't pay much attention to her, but today it is still only showing at 40%. I have turned it off and unplugged the charger hoping that when it restarted it would have a higher percentage, but it didn't. 

Any ideas here? I am using the wall charger and usb cable that came with the pad to charge with. The other one charged just fine. Do I have a software problem or a battery problem? I contacted the guy and he is "researching it". I feel like he isn't going to be any help here. 

Do any of you have any suggestions for me to try? It would be greatly appreciated. 

Louisville, GA - 2 Large BGE's
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,086
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    Hard reset the Ipad. I have had that resolve similiar issues on an MacAir
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • RRP
    RRP Posts: 25,893
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    Ozzie_Isaac said:

    Hard reset the Ipad. I have had that resolve similiar issues on an MacAir

    Jamie, I've had some issues and want to keep your suggestion in mind for the future, but just how does one "hard reset" an iPad?
    Re-gasketing America one yard at a time.
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  • johnkitchens
    johnkitchens Posts: 5,227
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    How do I do that @Ozzie_Isaac? Also that won't reset the pad to factory settings will it? 


    Louisville, GA - 2 Large BGE's
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  • cazzy
    cazzy Posts: 9,136
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    Hold the home and sleep button till you see the Apple logo, then let go. No...doesn't affect any settings.
    Just a hack that makes some $hitty BBQ....
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  • tisoypops
    tisoypops Posts: 267
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    Also, keep in mind that to get the most life out of your iPad or any rechargeable battery you need to do a full charge cycle at least once a month. Meaning drain the battery to 0 from 100 and then charge it to 100% without unplugging it. If you're charging it without killing it on a regular basis without doing this full cycle it can deteriate the battery life significantly over time.
    LBGE | Conroe, TX
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  • johnkitchens
    johnkitchens Posts: 5,227
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    I don't know what is wrong with this thing. I did a hard reset, and I am trying to charge again. It shows it is charging, but it has gone down from 40% to 38% so it clearly isn't charging. 

    If this wasn't my daughters I would probably break it! 

    Louisville, GA - 2 Large BGE's
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,086
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    johnkitchens said:

    How do I do that @Ozzie_Isaac? Also that won't reset the pad to factory settings will it? 


    @Cazzy nailed it. Home and sleep button until apple logo pops up. All settings will be preserved.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • cazzy
    cazzy Posts: 9,136
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    johnkitchens said:

    I don't know what is wrong with this thing. I did a hard reset, and I am trying to charge again. It shows it is charging, but it has gone down from 40% to 38% so it clearly isn't charging. 


    If this wasn't my daughters I would probably break it! 
    Take it back to the guy that replaced it.  Not normal for sure.  He may be using b-stock batteries that are not supported by the logic board.
    Just a hack that makes some $hitty BBQ....
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  • johnkitchens
    johnkitchens Posts: 5,227
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    I may need someone to bail me out.


    Louisville, GA - 2 Large BGE's
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  • Eggcelsior
    Eggcelsior Posts: 14,414
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    Better call Saul
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  • johnkitchens
    johnkitchens Posts: 5,227
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    I am going to lose my mind over this thing. So frigging aggravating. 

    Louisville, GA - 2 Large BGE's
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  • cazzy
    cazzy Posts: 9,136
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    Eggcelsior said:

    Better call Saul

    =))

    I'm excited for that series!
    Just a hack that makes some $hitty BBQ....
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  • cazzy
    cazzy Posts: 9,136
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    johnkitchens said:

    I am going to lose my mind over this thing. So frigging aggravating. 

    It's really not that hard to figure out. The only thing that has changed is the foreign part that you recently had installed. Unless he's some random guy from CL, you should be able to get it straightened out.
    Just a hack that makes some $hitty BBQ....
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  • johnkitchens
    johnkitchens Posts: 5,227
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    No he is a local guy. I am going to visit with him this evening. 

    Louisville, GA - 2 Large BGE's
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  • Eggcelsior
    Eggcelsior Posts: 14,414
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    Just go for the knees. If you break his arms, he may be unable to fix it after you "negotiate".
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  • johnkitchens
    johnkitchens Posts: 5,227
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    I have tried everything. When I connect it to the computer it can be seen in Itunes. It has to be a bad battery. I know this guy. His son is in my daughters class so I will handle this tactfully. Lucky for him. 

    20 years ago I would have left a smudge mark on the pavement with him. 

    Louisville, GA - 2 Large BGE's
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  • RRP
    RRP Posts: 25,893
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    Eggcelsior said:

    Just go for the knees. If you break his arms, he may be unable to fix it after you "negotiate".


    LMAO
    Re-gasketing America one yard at a time.
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  • johnkitchens
    johnkitchens Posts: 5,227
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    I just texted him again and he said since the battery is working. It is keeping the unit powered etc. that it may be a software issue. I wonder if I need to update? 

    Have any of you heard of this problem being software related? 

    Louisville, GA - 2 Large BGE's
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  • cazzy
    cazzy Posts: 9,136
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    johnkitchens said:

    I just texted him again and he said since the battery is working. It is keeping the unit powered etc. that it may be a software issue. I wonder if I need to update? 


    Have any of you heard of this problem being software related? 
    No. Did you have the problem before? Likely not. One is working and the other is not. Is there a difference between the iOS version on each device? If so, upgrade and see what happens.

    My gut is still saying you got a bad battery.
    Just a hack that makes some $hitty BBQ....
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  • johnkitchens
    johnkitchens Posts: 5,227
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    This is getting more bizarre by the moment. I have the pad with me today at my office.  My 13 year old called me when she got home from school and said that for the past year or so that the only way she could get it to charge was to turn it off when it was plugged in. 

    I told her that when I charge mine I usually turn it off, and when I plug it in it will then come back on. She said that she had to turn hers off in order for it to charge. This makes no sense to me, but I am trying it as we speak. 

    Louisville, GA - 2 Large BGE's
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  • cazzy
    cazzy Posts: 9,136
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    Ah...then you just may have a fubarred iPad. Turning it off isn't necessary, but it will speed up the charging process (as will air plane mode). You are using the iPad brick and not the small iphone brick, right?
    Just a hack that makes some $hitty BBQ....
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  • johnkitchens
    johnkitchens Posts: 5,227
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    I am using the charger that came with the Ipad. It is the same one that we use to charge the other 2. I agree with you that I think this one is screwed up. 

    I just hope it will still take a charge with it turned off. If she can live with it, and she isn't complaining about it I can too. 

    Louisville, GA - 2 Large BGE's
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,086
    edited February 2015
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    ah, my last iphone4 did that. I had to turn it off for it to fully charge. I forgot about that it just became habit. It was inconvenient but worked.

    At the very end I needed hard reset, turn off, hold tongue right, balance on one foot and plug in.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • cazzy
    cazzy Posts: 9,136
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    to help with the battery life, disable all notifications that are not important.  Location services eats up battery too.  Most have their iPad set to full brightness....try dropping it to 65%.  
    Just a hack that makes some $hitty BBQ....
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  • cazzy
    cazzy Posts: 9,136
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    johnkitchens said:

    I am using the charger that came with the Ipad. It is the same one that we use to charge the other 2. I agree with you that I think this one is screwed up. 


    I just hope it will still take a charge with it turned off. If she can live with it, and she isn't complaining about it I can too. 
    You can also trying doing a complete restore "while one finger is plugged into your ear".  
    Just a hack that makes some $hitty BBQ....
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  • GATraveller
    GATraveller Posts: 8,207
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    Is it easy to update the operating system to the new iOS version?  I have a Gen2 and need to update but haven't out of ignorance.

    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community [...] but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots."
                                                                                  -Umberto Eco

    2 Large
    Peachtree Corners, GA
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  • cazzy
    cazzy Posts: 9,136
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    GATraveller said:

    Is it easy to update the operating system to the new iOS version?  I have a Gen2 and need to update but haven't out of ignorance.

    Very easy.  You can typically go to Settings>General>Software Update and just do it over the air.  The most common problem people run into is they just don't have the space to update the device over the air.  If that is you, plug it into your PC or Mac and update through iTunes.  Back it up first.  
    Just a hack that makes some $hitty BBQ....
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  • johnkitchens
    johnkitchens Posts: 5,227
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    This thing still will not work! So how do I do a complete restore? I don't want her to lose her stuff. 

    Talk me through this. I need it. 

    Louisville, GA - 2 Large BGE's
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,086
    edited February 2015
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    Backup to itunes first. Then remove from computer. Go into settings, software and select restore factory.

    After done plug back in and see if it charges. If it does then plug into computer and restore from backup. See if it still charges.

    Make sure you check everything on backup and verify you got everything you care about before the wipe.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • johnkitchens
    johnkitchens Posts: 5,227
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    So it will restore it to the original factory settings right? 

    I will then login to I tunes and reload all of her pics and games etc? 



    Louisville, GA - 2 Large BGE's
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