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Anova Sous Vide, mine is a bad

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Photo Egg
Photo Egg Posts: 12,110
in EggHead Forum
Got my Anova today. Packaging and build quality seem fantastic until I plugged it in. Got a grinding noise and shut it down. Unscrewed the bottom water flow cap and found the issue. Shaft does not come down straight and one of the 4 blades are bent. Looks like very poor QC.
Thank you,
Darian

Galveston Texas
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  • Skiddymarker
    Skiddymarker Posts: 8,522
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    Agree completely. One of the cautions in the ANOVA literature is to be careful when you remove or replace the stainless tube and adjustable deflector so as not to bend the impeller shaft and blades. Obviously, ANOVA should heed its own warning. 
    Were you able to correct or did you contact them for assistance/replacement? 
    Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
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  • paqman
    paqman Posts: 4,670
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    Sorry to hear that. I hope you find a solution. Sous vide is cool.

    ____________________
    Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
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  • SLOandSteady
    SLOandSteady Posts: 210
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    What a bummer. Did it come with a warranty?

     

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  • td66snrf
    td66snrf Posts: 1,822
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    It looks like you may need to remove the stainless cylinder thar houses the circulator and heating element. It just twists off from the plastic control section. It may have not been aligned at the factory.
    XLBGE, LBGE, MBGE, SMALL, MINI, 2 Kubs, Fire Magic Gasser
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  • Photo Egg
    Photo Egg Posts: 12,110
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    I contacted Anova. They sent me a pre paid shipping label for return and shipped me a new one. Shaft on new one is straight but one of the 4 blades is also very bent. Is this the way it should be??? Just like photo in my first post.
    Thank you,
    Darian

    Galveston Texas
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  • Farbuck
    Farbuck Posts: 276
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    I got mine and can't twist off the stainless cylinder.   That sucker is stuck on like it was welded there.  The Anova works perfectly otherwise.  




    Two Large Eggs; Too Little Time

    Newtown Square, PA
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  • Photo Egg
    Photo Egg Posts: 12,110
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    Farbuck said:
    I got mine and can't twist off the stainless cylinder.   That sucker is stuck on like it was welded there.  The Anova works perfectly otherwise.  

    On the first unit the lower vent cap screwed on and off very easy and smooth. This replacement unit was a struggle. I put a little olive oil on the threads and it really helped.
    Thank you,
    Darian

    Galveston Texas
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