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Flannery's Beef and Anova

Just a note of my experiences recently..

I just rec'd my shipment of a variety of aged steaks and wagyu sliders from Flannery's Beef. I ordered 4 strips and rec'd 3. I called the store in CA and Bryan Flannery actually answered the phone. He was upset at their oversight and actually wanted to overnight the steak to me...of course I thought that was a fantastic offer and show of great customer service. I asked him NOT to do that...feeling like that was a waste of resource. Fine to wait til my next order, assuming I like the product. He insisted to send Monday instead and says he will throw in something extra. He then gave me his personal cell # for future questions/reference. I have to say, I am SOLD on this company. Hard to find this level of service...To top this off, the actual product weights were higher than the weights advertised. I should have rec'd 7.5 lbs of wagyu-I got over 9lbs for example. Some steaks were also over, one strip by 6oz. I'm so excited to try the products...

I'm bummed that my Anova required a signature from Fedex, so...I'll make my steaks without it. Anova could have informed me of this so I could have adjusted things in order to have it to play with this weekend. I also had to contact hem for tracking info. We're not off to a very positive start...but hopefully will end up better...
LBGE 4/2012, MBGE 6/2012 & Mini 11/2013
Rome, GA
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