Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We hope everyone enjoyed their Fourth of July weekend and is excited for more warm weather grilling! This week, we’ll be making these two burgers: Stuffed Portobello Mushroom and Caribbean Chicken, and also eating lots of these Ice Cream Sandwiches in honor of National Ice Cream Month! It's time to think about getting out to one of the many #EGGfests around the country - see a list here

Shoutout to an Awesome Dealer

DMWDMW Posts: 2,910
After some of the dealer stories here I just had to post a 1st class experience. My Plate Setter had developed a crack from the edge to the the center and seemed to be growing. So I dug up the receipt and headed to Meadow Creek BBQ in New Holland, PA where I purchased it. Showed it to them, they said just a minute, we'll grab a new one for you. I asked if they needed to see the receipt and they said nope, you're all set. 

That's how you earn repeat business!

Here is the new Plate Setter in my XL. Looks out of place given how white it is...
3264 x 2448 - 2M


  • calikingcaliking Posts: 5,027
    Yep sounds like you've got a great dealer there. Its a pity that some don't understand that treating their customers well = repeat business.

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
  • Dealers can make or break a good product.  I'm just as fortunate as you.  The Egg dealership in Southlake, Texas seems to be run by a husband and wife team called BBQ Outfitters.  My wife does not understand why I drive such a distance to get charcoal.  Its the service.  They are wonderful.
  • That's great stuff! While we are at it, I'll throw props to my dealer in Richmond as well, Outdoor Kitchen Creations. I had a piece of ceramic flake out of my dome and the firebox had a crack in it. They replaced both pieces as well as my plate setter that had a hairline crack through it. All no questions asked and very friendly to boot. It's what helps create loyalty.

    large and XL BGE in Richmond, VA
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