Yesterday while searing a beef tenderloin, my gasket went away. Called the Mothership and explained what happened and that I had my XL just short of a year. Bruce has me set up to get a new gasket to replace the toasted one. Thank you BGE and be sure to buy Bruce an extra cup of coffee for a job well done.
Also had a defective food probe on my new ET-732 BGE thermometer. Talked to the lady and she is sending out a new one.
It's nice to see there are companies that care about customer service and stand behind their products.
Cedar Rapids, Iowa