Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We’re so close to Thanksgiving that we can taste it and we’re ready to help you prepare the most delicious Thanksgiving feast you’ve ever cooked! Check out our Turkey Cheat Sheet for turkey tips, our Thanksgiving page for turkey recipes, and our Holiday Entertaining Publication for all other Thanksgiving needs to help you make this the best Thanksgiving yet! PS. Don’t forget about breakfast Thanksgiving morning either!

Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340.

Excellent customer service X2

bettysnephewbettysnephew Posts: 1,020
edited September 2012 in EggHead Forum
Yesterday while searing a beef tenderloin, my gasket went away.  Called the Mothership and explained what happened and that I had my XL just short of a year.  Bruce has me set up to get a new gasket to replace the toasted one.  Thank you BGE and be sure to buy Bruce an extra cup of coffee for a job well done.

Also had a defective  food probe on my new ET-732 BGE thermometer.  Talked to the lady and she is sending out a new one.

It's nice to see there are companies that care about customer service and stand behind their products.
See der Rabbits, Iowa
Sign In or Register to comment.