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Hey BGE, yall on vacation or what?

JWBurnsJWBurns Posts: 334
edited August 2012 in EggHead Forum
Called the last three days, left two messages. Nothing.

My baby is in need of a new gasket!

Am I being too impatient with them? I wouldn't think so, but I'm getting frustrated.

Jason

Comments

  • ccpoulin1ccpoulin1 Posts: 390
    I e-mailed them on Monday for the same thing.  They responded on Tuesday, and the new gasket showed up at my house today.  Maybe e-mail is better or quicker for them????  Give it a try

    "You are who you are when nobody is looking"

  • JWBurnsJWBurns Posts: 334
    ccpoulin1 said:

    I e-mailed them on Monday for the same thing.  They responded on Tuesday, and the new gasket showed up at my house today.  Maybe e-mail is better or quicker for them????  Give it a try

    I'll do that, thanks!
  • YEMTreyYEMTrey Posts: 4,417
    I'm on vacation, and I miss my Egg!

    Pains me to pay this much for dinner when I know I can make better.
    XL and a Mini Max Egg in Cincinnati, Ohio
  • cortguitarmancortguitarman Posts: 2,056
    When they replaced mine, I emailed them and got a response within a day. I think email is the way to go. Although, when you get it, use something besides 3M Super 77 to adhere it. I just installed a new nomex with Rutland adhesive. Others like to use permatex. I would have used permatex, but I couldn't get to the auto parts store to get it. I was already at my egg dealer and they had the rutland adhesive.
    Mark Annville, PA
  • Sgt93Sgt93 Posts: 704
    People don't talk on phones anymore. Email always seems to work best.
    XL BGE - Small BGE - A bunch of Webers - A bunch of accessories - Ceramic Grill Works 2-Tier 
    Follow me on Twitter & Instagram: @SSgt93
  • tazcrashtazcrash Posts: 1,851
    I'm with cortguitarman . Email. Got response same day, sent pics, in a couple days Nomex in the mail.
    I also agree about the 3m.
    Cleaned everything, sanded rim, cleaned with alcohol. I had some bbq sauce dry on the gasket with the dome closed and it peeled off about 18" before i realized what happened.
    Picked up the permatex, and using a popsicle stick, fixed it. So far so good, even on 600 pizza cook.
    Bx - > NJ ->TX!!! 
    All to get cheaper brisket! 
  • JWBurnsJWBurns Posts: 334
    Thanks guys for the tips.

    As I understand it, the new gaskets are shipping with the adhesive already applied. So you just clean, peel, and stick.

    @YEMTrey I know what you mean. I'll be leaving Monday to take my son to Disney World. I'm gonna miss my egg!
  • cortguitarmancortguitarman Posts: 2,056
    The new gaskets from BGE don't come with adhesive already applied. There is a company that sells them with peel and stick adhesive, but the one from BGE does not. They recommend Super 77. It works for a while, but eventually will soften and let go. Mine ended up letting go during a pizza cook. The nomex didn't burn to nothing, but it got so stiff and shrunk so much that I couldn't stretch it back to reattach it to the dome. My egg is now on its 3rd gasket in 7 months. Hopefully the new adhesive will hold and I won't have anymore problems for a while. I know that gaskets will always fail after a few years.
    Mark Annville, PA
  • JWBurnsJWBurns Posts: 334
    Good to know @cortguitarman

    Is the peel and stick gasket any better or worst than the one from BGE? I sure like the simplicity of not having to mess with the adhesive myself
  • ccpoulin1ccpoulin1 Posts: 390
    The new gaskets from BGE don't come with adhesive already applied. There is a company that sells them with peel and stick adhesive, but the one from BGE does not. They recommend Super 77. It works for a while, but eventually will soften and let go. Mine ended up letting go during a pizza cook. The nomex didn't burn to nothing, but it got so stiff and shrunk so much that I couldn't stretch it back to reattach it to the dome. My egg is now on its 3rd gasket in 7 months. Hopefully the new adhesive will hold and I won't have anymore problems for a while. I know that gaskets will always fail after a few years.
    The one i received yesterday is in fact peel and stick.  Maybe they changed something.  Also, it is marked as a high heat gasket.

    "You are who you are when nobody is looking"

  • LitLit Posts: 6,417
    I have put several Nomex on with the super 77 and never had a problem. My Rutland that I put on with Permatex came off though so I replaced it with Nomex and super 77. I have had one of my Nomex on for several years and its still going good.
  • tazcrashtazcrash Posts: 1,851
    I have put several Nomex on with the super 77 and never had a problem. My Rutland that I put on with Permatex came off though so I replaced it with Nomex and super 77. I have had one of my Nomex on for several years and its still going good.
    Can you train mine? 

    Bx - > NJ ->TX!!! 
    All to get cheaper brisket! 
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