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cracked fire grate

uncledaveuncledave Posts: 89
edited June 2012 in EggHead Forum
I have an xl that is less than 1 year old. I cleaned it out to move it and noticed the c.i. fire grate is cracked. Do they warranty this and if so do I need to wait until it breaks into pieces?

Comments

  • They do warranty it. I just got a new box, grate, and ring after 8 years. They did tell me it had to be cracked through and mine were (although still intact). I took pics and my dealer had them within a week.
    Keeping it Weird in the ATX
    2 Large BGE
    1 MiniMax BGE
    1 Karubecue C60 (aka-"The Dishwasher")
    More accessories than TFJ knows about and one more purchase from mandatory counciling
  • DuganboyDuganboy Posts: 1,118
    +1 on CT experience.  I have had my LBGE for 15 years.  This spring the fire box cracked.  I checked with my dealer and about fainted when he told me it would be $300 for a new one.

    I emailed the mothership.  Told them I bought it 15 years ago, named the place where I bought it, told them that the place went out of business, and told them that I had no idea if I had filled out warranty papers..
     
    Got an email back to send the a pic and a mailing address.  Cost $20 to ship to me.

    I was thrilled with the company for the way they handled this situation.


  • Man. Pays to have a good dealer.
    Keeping it Weird in the ATX
    2 Large BGE
    1 MiniMax BGE
    1 Karubecue C60 (aka-"The Dishwasher")
    More accessories than TFJ knows about and one more purchase from mandatory counciling
  • Sgt93Sgt93 Posts: 704
    +1 on CT experience.  I have had my LBGE for 15 years.  This spring the fire box cracked.  I checked with my dealer and about fainted when he told me it would be $300 for a new one.

    I emailed the mothership.  Told them I bought it 15 years ago, named the place where I bought it, told them that the place went out of business, and told them that I had no idea if I had filled out warranty papers..
     
    Got an email back to send the a pic and a mailing address.  Cost $20 to ship to me.

    I was thrilled with the company for the way they handled this situation.


    That's a great experience for sure. Good to hear. 
    XL BGE - Small BGE - A bunch of Webers - A bunch of accessories - Ceramic Grill Works 2-Tier 
    Follow me on Twitter & Instagram: @SSgt93
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