Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg at:

Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #EGGhead4Life.


In Atlanta? Come visit Big Green Egg headquarters, including our retail showroom, the History of the EGG Museum and Culinary Center!  3786 DeKalb Technology Parkway, Atlanta, GA 30340.

Kudos to the Mothership

BigTBigT Posts: 385
edited 11:35PM in EggHead Forum
The 4 1/2 y/o cracks in my 5 1/2 y/o firebox finally gave way. My local dealer didn't have any in stock, and I was traveling through Atlanta anyway, so I wrapped the firebox pieces in a trash bag and took it to the Tucker HQ.

Before I could open my mouth, when they saw the trash bag, the only question they asked was "What size firebox"?

Always a pleasure doing business with BGE.

Comments

  • BarManBeanBarManBean Posts: 129
    Nice. Customer service with no questions asked is the $h!t :)
  • asianflavaasianflava Posts: 313
    Yeah, those guys are great. I was in there just chit chatting when a customer came in asking for a fire grate. He was ready to buy one but they said, "it's a warranty item, we'll just give you a new one."

    Then I said, "I need one for my XL." they gave me one also. I had to seriously rearrange my luggage so that my bag wasn't overweight with that chunk of cast iron in it.
Sign In or Register to comment.
Click here for Forum Use Guidelines.