Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We hope everyone enjoyed their Fourth of July weekend and is excited for more warm weather grilling! This week, we’ll be making these two burgers: Stuffed Portobello Mushroom and Caribbean Chicken, and also eating lots of these Ice Cream Sandwiches in honor of National Ice Cream Month! It's time to think about getting out to one of the many #EGGfests around the country - see a list here

FANTASTIC SERVICE @ J&J Grills, Birmingham, AL

Bama FireBama Fire Posts: 267
edited November -1 in EggHead Forum
Recently, I discovered a manufacturing defect in the dome of my large EGG. There was a bump the size of a BB located on the smooth area where the band should grip. This bump was forcing the dome to ride up high in the band. Thus, the rear of the dome wouldn't seal leading to difficult low and slow cooking plus damaged felt gaskets.[p]I called Ken at J&J Grills, the BGE retailer here in Birmingham (205) 822-2222, to discuss the problem -- he said that I should just bring the dome back and he'd give me another. Unfortunately, J&J is closed on the weekends, but Ken said that he would be there on Saturday and offered to call me to tell me when. I gave him my home number, not expecting the phone to ring. Well, I was wrong. He called around noon and said that he would be there for a few hours. I ran the dome by the shop -- got a new one and a new felt strip -- FOR FREE![p]Thanks for the great service![p]Bama Fire


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