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FANTASTIC SERVICE @ J&J Grills, Birmingham, AL

Bama FireBama Fire Posts: 267
edited November -1 in EggHead Forum
Recently, I discovered a manufacturing defect in the dome of my large EGG. There was a bump the size of a BB located on the smooth area where the band should grip. This bump was forcing the dome to ride up high in the band. Thus, the rear of the dome wouldn't seal leading to difficult low and slow cooking plus damaged felt gaskets.[p]I called Ken at J&J Grills, the BGE retailer here in Birmingham (205) 822-2222, to discuss the problem -- he said that I should just bring the dome back and he'd give me another. Unfortunately, J&J is closed on the weekends, but Ken said that he would be there on Saturday and offered to call me to tell me when. I gave him my home number, not expecting the phone to ring. Well, I was wrong. He called around noon and said that he would be there for a few hours. I ran the dome by the shop -- got a new one and a new felt strip -- FOR FREE![p]Thanks for the great service![p]Bama Fire
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Comments

  • Tim MTim M Posts: 2,410
    Bama Fire,[p]Gosh, good service and a happy customer. I have heard of this outside the BGE community but it seems rare these days. Glad to see there still is some pride in good service somewhere.[p]Tim
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  • Char-WoodyChar-Woody Posts: 2,642
    Bama Fire, now thats dealer service at its best. BGE should send him a certificate award. Good job and example for the rest of em.
    Cheers..C~W[p]

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  • TJinBhamTJinBham Posts: 24
    Bama Fire,
    Those guys have handled the eggs for long time. I bought my first old clay model from them some 11-12 years ago. They seem to be good folks.[p]

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